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 Flash Drives
 Flash Drives
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| Top 5 |
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1. Why does the capacity shrink after running the on-line recovery tool to fix of my flash drive as being in use for some time?
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2. Why is that the actual storage capacity of the product slightly less than it written on the product specification?
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3. Why can my JetFlash USB Flash drive not work on TV, DVD player or car audio system?
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4. Why can’t I use my security series JetFlash with fingerprint function on my computer?
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5. File name limitation?
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Solid State Disk
Solid State Disk
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| Top 5 |
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1. My SSD can operate normally but it will malfunction after use a period of time.How can I solve this problem?
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2. Why is that the actual storage capacity of the product slightly less than it written on the product specification?
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3. If I want to install operating system, should I choose SLC or MLC SSD?
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4. Is there any difference between MLC and SLC SSD?
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5. What is the difference between Transcend SATA SSD & IDE SSD?
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2.5" Ultra Series
Solid State Drive |
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2.5" SATA
Solid State Drive |
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1.8" SSD 18M |
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2.5" Solid State Disk |
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ExpressCard/34 SSD |
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2.5” Half-Slim Solid State Drives |
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1.8" SATA Solid State Drive |
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Parallel ATA (PATA) interface Solid State Drives |
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External Hard Drives
External Hard Drives
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| Top 5 |
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1. During file transfer to the StoreJet, there is an error message "Delayed Write Failed".
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2. Why is my StoreJet`s capacity shown on computer is different from the package?
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3. Why StoreJet elite does not work when using StoreJet 35U`s eSATA interface?
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4. Can I connect the StoreJet 18M to a computer running Mac OS 10.4 or previous versions?
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5. After running StoreJet elite3, there is a “personal data” folder in my StoreJet. Can I copy files/folders into this personal data folder?
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Digital Music Players
Digital Music Players
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| Top 5 |
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1. Why the .wav files can`t be played successfully on the music player?
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2. Why the music files can be displayed on the music player, but can`t be recognized by the computer?
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3. What is the bitrate limitation of the music files supported by MP860?
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4. Why MP860 can`t sort files by file name?
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5. Why the music player displays an "Insufficient power" message?
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Digital Photo Frames
Digital Photo Frames
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| Top 5 |
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1. When playing videos clips, what should we do if video and audio are not synchronized?
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2. How to encode my video files for Transcend digital photo frames?
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3. What kind of video formats can be played on PF700 / PF730 / PF830 ?
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4. How to replace the battery in the remote control?
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5. How to encode my video files to the PF730 specifications?
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PF710 |
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PF720 |
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PF810 |
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PF730 |
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PF700 |
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PF830 |
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Flash Cards
Flash Cards
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| Top 5 |
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1. Please refer to the Download Center to download the "AutoFormat tool (select "Complete Format")" and use it to format your memory card to check that works or not. If the problem still exists on all devices, please kindly take the product with the receipt back to the original retailer and ask for a repair or replacement service.
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2. The capacity of my 8GB memory card is only 2GB, how to restore the capacity of my memory card?
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3. Why is that the actual storage capacity of the product slightly less than it written on the product specification?
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4. Flash Card operating instruction :
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5. Transferring files when link to my mobile phone is not stable.
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Card Readers
Card Readers
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Multimedia Products
Multimedia Products
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Portable DVD Writer |
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HD Media Player |
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Memory
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Industrial Products
Industrial Products
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| Top 5 |
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1. Why is that the actual storage capacity of the product slightly less than it written on the product specification?
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2. Is there any difference between MLC and SLC SSD?
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3. What is the difference between internal SSD and normal mechanical harddisk? What are the benefits?
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4. Do I need to install driver when I am using the SSD product?
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5. Transferring files when the disk is not full, but the system shows error message of "The disk in the destination drive is full...” and stops me to transfer big files? Why can’t I access a big file successfully?
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EOL Multimedia Products
EOL Multimedia Products
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| Top 5 |
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1. What do I do when the internal lithium-ion battery reaches the end of its life?
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2. Can I download WinDVR3 from intervideo website and use it with Transcend TV-BOX?
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3. Will I see better-quality recordings if I use the highest recording quality settings?
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4. What is Timeshifting?
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5. Can I record video to a standard VCD format file?
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